Last updated: March 30, 2021

This Terms of Service describe Our policies and procedures on the bookings detailing our policies and your rights.

*We reserve the right to add or remove services to your booking to allow us to give the best possible service. We also reserve the right to decline a service if we feel we cannot properly meet the booking requirements or that these fall outside our policy.

ABOUT OUR FLAT RATE SERVICES

• Your fee is based on the quality and completion of the job. We cannot offer a discount because the provider completed the job faster or slower than anticipated
• We cannot complete any cleaning of outdoor areas, biohazards, inside machinery like dishwashers, washing machines, inside the stove hood, etc.
• We can provide an estimate for the length of the service, however, we cannot guarantee how long the appointment will take.
• You are welcome to specify if you are only interested in booking for a finite amount of time, however, we cannot guarantee completion of the job if you are imposing a cut-off.
• The cleaner(s) cannot perform junk removal larger than a few regular sized trash bags, so please be sure that any large debris is removed or relocated prior to the cleaning.
• Please empty all cabinets and defrost all freezers prior to service with these extras, if applicable.
• The cleaner(s) will bring all necessary supplies unless you’d like them to use something specific, in which case it can be left on premises for them with instructions on how/where to use.
• Please note that the cleaner(s) will not be able to bring a step stool or ladder, so if there are any extremely high or out of reach areas that you’d like cleaned, we ask that you provide a safe means of access.